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How PureWick Works

The Urine is pulled away from the body by the PureWick™ Female External Catheter. The PureWick™ Urine Collection System pulls the urine through the collector tubing into the collection canister.

The PureWick™ Urine Collection System canister should be emptied before volume reaches 1800cc (ml), or as needed.

Yes, wearing underwear while using the PureWick™ Female External Catheter can help keep the wick in place-but it’s not necessary.

Unfortunately, no because the PureWick™ Urine Collection System needs to be sitting on a flat surface and plugged into an electrical outlet.

No. It’s recommended that the wick is replaced every 8-12 hours or if it’s soiled with feces or blood. Skin should be assessed to see if it’s been compromised and perineal care should be performed prior to placement of a new wick.

While everyone’s use of the PureWick™ Female External Catheter may vary, we recommend using a new one every 8-12 hours.

The PureWick™ Urine Collection System should be kept on a flat surface. The PureWick™ Urine Collection System is small at 9″ x 6.5″ x 11 ·-able to fit on most nightstands and tables.

The PureWick™ Urine Collection System has a 12-foot electrical cord.

Trobleshooting

Symptoms:

The device does not turn on when external power is used
The power switch does not glow when turned on

Check the following:

Check that the power cord is plugged into the PureWick™ Urine Collection System and to an electrical outlet.

Ensure the electrical outlet is functioning by plugging in another electrical device.

Symptom:

The device is on but is not suctioning properly.

Check the following:

1. Ensure tubing connections are connected properly.

2. Check collector tubing for blockage or flow restriction such as pinched or kinked tubing.

3. Ensure overflow stop valve in collection canister lid is open. The valve floats to the top when the collection canister is full. The stop valve may close if the lid or canister is tipped sideways or upside down. Disconnect tubing and gently shake the lid to reset the valve down to the open position.

4. Ensure collection canister is sealed with the lid tightly closed.

5. Verify suction by disconnecting PureWick™ External Catheter from the collector tubing and placing the end of the collector tubing into a cup of water. If water easily flows into the collection canister replace the PureWick™ External Catheter.

There are no serviceable parts in the PureWick™ Urine Collection System. Adjustments or modifications made by anyone other than an authorized representative of BD will void the Warranty. If the PureWick™ Urine Collection System is not functioning properly after performing the troubleshooting steps, the device may have reached the end of its useful life. With normal use, this device shall remain safe for the useful life. Useful life of the PureWick™ Urine Collection System is one (1) year. Do not use the device if it is damaged or defective, including, but not limited to the following:

  • Cracks
  • Separated housing
  • Not suctioning properly or no suction
  • Damaged power cord

If damage is noticed and the device is still under warranty, contact Customer Support at 1-800-387-9473 immediately

How to Buy

You can only get the PureWick™ System by by calling 1-800-387-9473 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday. If you have any questions about shipping and/billing please contact customer service at 1-800-387-9473 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday.

You can reorder supplies including the PureWick™ Female External Catheters, tubing and collection canisters by phone 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday by calling 1-800-387-9473.

The PureWickTM System is a not covered thru Provincial funding programs currently. Depending on your individual health plan benefits and your medical necessity, your private insurance provider may consider covering in whole or in part the PureWickTM System but there is no guarantee of coverage.

Yes, by calling 1-800-387-9473. Our Customer Care Specialists are available 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday.

One of our Customer Care Specialists would be happy to discuss your needs. Call 1-800-387-9473 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday to get your questions answered.

Orders & Returns

If your PureWick™ System arrives damaged call our Customer Care Specialists at 1-800-387-9473 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday to detail the damages and find out how to get a replacement. Please have available what item(s) you ordered as well as shipping and billing information.

One of our Customer Care Specialists will review the details of your order and help to track it-call 1-800-387-9473 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday. Please have available what item(s) you ordered as well as shipping and billing information.

There is a 1-year warranty on the PureWick ™ Urine Collection System. Any unopened items may be returned within 30 days from the date of purchase, subject to a restocking fee of 15%. If you need to return PureWick ™ System supplies contact customer service at 1-800-387-9473 9AM to 9PM EST Monday-Friday and from 9AM to 3PM EST on Saturday. Please have available what item(s) you ordered as well as shipping and billing information.

If you need to return PureWick™ System supplies contact customer service at 1-800-387-9473 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday. Please have available what item(s) you ordered as well as shipping and billing information.

Shipping

Orders over $100 ship free of charge.

Not at the moment but one of our Customer Care Specialists can help you track your order-call 1-800-387-9473 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday. Please have available what item(s) you ordered as well as shipping and billing information.

Customer Service

If you would like to speak with a Customer Care Specialist to get any of your questions answered call 1-800-387-9473 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday.